Frequently Asked Questions

Rent is due on the 1st of the month and late on the 4th of the month. You will begin receiving late fees on the 4th of the month.

At Atlas Grand Palms, you will be auto-enrolled in the Liability Program unless you provide and meet the requirements for personal Renter’s Insurance. The Liability Program is only $14 per month. The liability waiver program is not a renter’s insurance policy, and personal property will not be covered. If you choose to provide your own renter’s insurance, you must have at least 100,000 in personal liability coverage and upload your Declaration Page to the Resident Portal site for verification.

Water and sewer utilities are sub-metered and billed monthly through Conservice. This will be paid through your Resident Portal with your rent installments. Electricity is billed directly through Kissimmee Utility Authority.

No.

There is a $115 Community Fee which includes Valet Trash Pick Up service, Pest Control, WhiteSky 1 Gig High Speed Internet, onsite Kissimmee Police Dept Courtesy Officer, amenities access and upkeep.

Rent will be paid through the Resident Portal. We accept e-check or credit/debit card. You can set up a one time payment or monthly recurring payments. There will be a processing fee based on the form of payment that you select. You may also provide a check, money order, or cashier’s check to the leasing office.

Water and sewer services are submetered and will be billed based on actual usage. These charges will be billed with your monthly rent payment. Electricity will be billed separately and must be paid directly to Kissimmee Utility Authority. 

We provide valet trash pickup service. Trash will be collected five nights per week directly from outside your door, and a trash bin will be provided for your convenience.

Maintenance requests can be submitted through your resident portal or by contacting the leasing team.

Maintenance is available for after hours emergencies. Please call the leasing office at 407-987-2429 and press option # 3. Please leave a message with your apartment number and maintenance emergency and a maintenance team member will contact you back immediately.

Our pool is open from dawn to dusk. The Co‑Work Lounge and Coffee Bar are open daily from 7:00 AM to 10:00 PM. The Gather Room is also open from 7:00 AM to 10:00 PM. For your convenience, the Fitness Center and Movement Studio are available 24 hours a day.

We’re happy to welcome your furry baby to our pet‑friendly community! Each household may have up to two pets. We offer a pet spa and a dog park where your pets can play, explore, and enjoy their freedom. The following breeds are restricted: Pit Bulls and Staffordshire Terriers, Doberman Pinschers, Rottweilers, Chows, Great Danes, Presa Canarios, Akitas, Alaskan Malamutes, Siberian Huskies, and Wolf‑Hybrids. Additionally, the following animals are not permitted: birds, rodents, snakes, frogs, spiders, ferrets, and other exotic animals. 

We want all of our residents to enjoy their living experience throughout their time at Atlas Grand Palms. We ask that our residents and their guests follow all Community Guidelines found in your lease including:

• No glass containers or pets in or near pool & sundeck
• Proper use of amenities or common area spaces
• No smoking anywhere within the community
• Pets kept on a leash at all times and always pick up after your pets
• Misuse of property safety equipment (fire extinguishers, exit signs, etc) 

Yes, we do allow apartment transfers pending an approved inspection of your current home. If another apartment is available that better suits your needs, we will be happy to assist you throughout the transfer process. Please note that there is a $1,000 transfer fee for any transfers requested during the active lease term. Transfers completed at the end of the lease term do not incur a transfer fee.

At move‑in, each lease holder will be issued a key fob along with access to the Assa Abloy access control system. The fob and mobile app can be used to access your apartment as well as all designated amenity spaces.

All mail and packages will be delivered to our mail room located in the resident clubhouse. Packages will be placed in our Parcel Pending lockers, and you will receive an access code once your delivery has been made.

Our application process is quick and easy. Apply online on our website by clicking the Apply Now button, select your desired floorplan, move in date and lease term. Complete the online application and add additional applicants. Upload your ID and proof of income directly in the applicant portal.

$75 per each adult.

No, leases can be signed electronically.

• Studio $200
• One Bedroom $300
• Two Bedroom $400
• Three Bedroom $500 

Administrative Fee - $250 Application Fee - $75

Late Fee - $150, applied on the 4th of the month

Yes, you may terminate your lease early; however, you will be responsible for the early termination fee outlined in your Choice of Early Termination Addendum.

Yes, we offer surface parking. Parking is available on a first‑come, first‑served basis

Guests may park in any open parking space and must register their vehicle with management.

Guests are permitted for a period of 7 consecutive days. Please contact leasing team for any guests with stays beyond this period.

We offer 12-15 month leases.

We require a 60 day notice of your intent to vacate.